Privacy Policy
This policy explains what account, order, contact, and technical information the website may receive, why it is used, and how a buyer can ask about it.
Privacy information should explain a practical use, not hide behind broad language.
The website may receive information when you browse, create an account, submit a contact form, place an order, make a payment, request support, or use a feature that stores preferences. The information used depends on what you do on the site and the service needed to complete or support the request.
The categories should match a real part of the buyer journey.
Contact and account details
This can include name, email address, username, phone number where supplied, password credentials handled through the account system, and the messages you send to support.
Order and delivery details
This can include the ordered items, billing and shipping address, order notes, dispatch record, tracking details, and communications about delivery, returns, or warranty.
Payment-related records
The site may keep the payment method, transaction reference, confirmation evidence, payer information, and records needed to match a payment to an order. Do not send unnecessary sensitive payment data through a contact form.
Technical and cookie data
Browser, device, IP, log, session, security, performance, and cookie data may be used to run the website, prevent abuse, keep a cart or login session working, and understand site performance.
Support evidence
Photos, video, attachments, and case notes may be kept when they are needed to review a delivery, return, warranty, fraud, or security request.
The use should relate to an order, account, support case, site operation, or legal duty.
Information may be used to respond to an enquiry, create and manage an account, confirm an order, match a payment, prepare and dispatch a parcel, provide tracking or support, review a return or warranty case, prevent abuse, maintain website security, and meet legal or record-keeping duties where they apply.
Service communications
Emails or messages about an account, order, payment confirmation, QC, dispatch, delivery, or support case are part of providing the service requested.
Operational records
Order and support information may be retained where needed to answer later questions, handle disputes, prevent fraud, or meet accounting and legal obligations.
Marketing choices
Where marketing messages are offered, the site should provide the applicable choice or unsubscribe method. Service messages about an active order are different from optional marketing.
Some cookies keep site functions working; others relate to preferences or measurement.
Cookies or similar storage can support login sessions, carts, security checks, language or display preferences, and website measurement. Browser settings can limit some cookies, though blocking essential cookies may affect account, cart, checkout, or security features.
Essential functions
Login, cart, checkout, security, and session features can require technical storage to work correctly.
Preferences and measurement
Preference or measurement tools may help the site remember settings or understand whether pages load and function as intended.
Requests about data
To ask about access, correction, deletion, or another privacy request, contact support from the email connected to the account or order so the request can be verified.
A privacy request must be verified before account or order information is changed or disclosed.
Use the email address connected to the account or order and explain what you are requesting. Support may need further information to confirm that the request comes from the person entitled to make it.
For a privacy request, include what applies.
- The email address connected to the account or order.
- The account username or order number where relevant.
- A clear description of the access, correction, deletion, or other request.
- Enough information for support to verify the request without disclosing information to another person.