When does order preparation begin?

Order preparation begins after the watch details, payment route, buyer information, and final availability have been reviewed. We do not prepare an order from unclear details or an unmatched payment.

What must buyers confirm before dispatch?

Buyers should review the selected model, size, configuration, shipping details, and QC proof where applicable. Once everything is settled, the order moves into packing and carrier handoff.

Who is responsible for customs rules?

The buyer is responsible for local import rules, taxes, delivery restrictions, and customs decisions in the destination country.

Are returns accepted for every order?

No. Wrong-item or DOA concerns must be reported within 7 days after delivery. Non-quality return requests must also be opened within 7 days, in unworn condition, with written approval before any return shipping.

What does the warranty cover?

Warranty review focuses on verified movement-related issues for up to 1 year. Damage from water, impact, misuse, third-party repair, modification, or unauthorized return shipping is excluded.

Terms and Conditions

These terms explain the buyer and seller responsibilities around ordering, payment, QC, dispatch, delivery, returns, warranty support, and account use.

Order record matters The agreed configuration, amount, destination, and special requests should be confirmed before payment.

Dispatch changes the stage After carrier handoff, delivery rules and the returns policy apply rather than a pre-dispatch change request.

Policy pages apply together Payment, delivery, privacy, returns, and warranty information should be read with these terms.

The terms explain how an order is handled from confirmation to support.

By using the website, creating an account, contacting support, or placing an order, you agree to provide accurate information and use the official order and support routes. The product page, order conversation, payment guidance, QC record, shipping notes, and returns policy can each form part of the record for a particular order.

Key terms

The buyer and support team each have duties during the order.

Accurate order information

The buyer must provide an accurate recipient name, delivery address, contact method, and any required order details. Incorrect or incomplete information can affect preparation, carrier delivery, or the support available after dispatch.

Current payment instructions

Payment instructions apply to the active order only. The buyer must verify the amount, route, asset or network, beneficiary, and requested reference before sending a transfer.

QC and dispatch

QC proof is used to review the prepared watch against the agreed visible configuration before release. Carrier transit begins only after the parcel has been handed to the carrier route.

Delivery and local requirements

Carriers, customs authorities, and local delivery providers may apply their own procedures. The buyer remains responsible for responding to legitimate destination-side requests and receiving the parcel at the supplied address.

Returns and service

Return timing, evidence, approved routes, shipping responsibility, and warranty exclusions are set out in the Returns, Refunds and Warranty Policy and apply to any request after delivery.

Ordering and changes

An order should be clear before payment and before carrier handoff.

Support may ask for confirmation of the exact configuration, address, payment route, or special request before it can proceed. A buyer who wants to change or cancel an order should contact support while the order remains in preparation. Once the carrier has taken the parcel, return and delivery rules apply instead.

Configuration

The buyer should check the product link, visible configuration, and any request that affects the prepared watch before payment.

QC review

Questions about the prepared watch should be raised during QC. Approval addresses the visible configuration and does not remove rights for a wrong item, verified arrival damage, or an eligible movement claim.

Address changes

A change requested after packing or handoff may not be possible. The buyer should verify the delivery details before dispatch.

Returns, warranty, and limits

Post-delivery support depends on the reason, timing, condition, and evidence.

A buyer must seek approval before returning a watch. A non-quality return request uses the 7-day window and the condition rules in the returns policy. Verified arrival issues and covered movement concerns use the support route confirmed for that case. Water exposure, impact, misuse, alteration, unauthorized repair, missing parts, and wear can affect eligibility.

Evidence

Support may request photographs, video, packaging evidence, payment or QC records, and a description of the issue before confirming a return, repair, replacement, or refund route.

No unauthorized repair

Opening the case, altering parts, or using an unapproved repair path before review can make it harder to assess the claimed condition and can limit support.

Carrier and customs limits

Support may assist with an enquiry, but it cannot guarantee carrier scans, customs outcomes, destination-side requirements, or delivery timing controlled by third parties.

A practical buying view

Read the term that fits the stage of your order before acting.

A payment question needs the payment guide, a delivery question needs the shipping guide, and a return needs approval under the returns policy. Using the right route protects both the buyer record and the support process.

Before you decide

Before using the site or placing an order, confirm these points.

You will provide accurate order and delivery information.
You will verify payment instructions for the current order before sending funds.
You will raise visible configuration questions during QC and delivery concerns within the stated policy window.
You will ask for approval before returning, altering, or repairing a watch connected to a support case.