How to Order and Choose a Payment Method
A clear order starts with the exact watch, its current availability, final price, destination, and the payment route confirmed for that order.
The order record should be settled before money moves.
Confirm the model, visible configuration, final amount, destination, and any special request first. A watch order becomes harder to correct once preparation has started, especially if a strap, bracelet, packing instruction, or sourcing request was only mentioned after payment.
Each stage has a different job.
Choose the exact watch
Send the product link or reference and confirm the visible configuration you want. If the choice depends on a particular dial, case size, strap, bracelet, or feature, state that before an order is opened.
Confirm availability and final price
Support confirms whether the watch is ready to prepare or needs sourcing, then confirms the final amount and destination details for the active order.
Receive the payment route
The payment route is supplied for the active order after the watch and amount are clear. Do not assume that an instruction from another conversation remains valid.
Send matching proof
After payment, send the requested receipt, wire reference, or transaction hash. This lets support match the payment to the correct order rather than searching through unrelated messages.
Review the prepared watch
QC proof is the point to compare the prepared watch with the agreed visible configuration before dispatch planning begins.
Ask before carrier handoff, not after it.
If you need to change the destination, revise a special request, or stop an order, contact support while the watch is still under preparation. Whether a change remains possible depends on the stage of the active order. After carrier handoff, cancellation is no longer a preparation request and the returns policy becomes relevant.
Before sourcing or preparation
A configuration question or special request is easiest to handle at this stage.
After payment matching
Ask support before preparation reaches QC. A confirmed payment does not make every later change practical.
After QC or packing
Support should confirm the current stage before making a promise. Do not assume a parcel can be stopped after a carrier label or handoff.
QC approval is a visible-configuration review.
Use the QC material to compare the prepared watch with what was agreed: dial layout, bezel, case finish, bracelet or strap, and other visible details. QC does not turn a watch into an indestructible item, and it does not remove support rights for a wrong item, verified arrival damage, or an eligible movement issue.
Ask focused questions
Point to the visible detail you are checking. This produces a useful answer faster than a general request to “check everything”.
Keep the record
Keep the QC conversation with the order number until the parcel is delivered and inspected.
Release to dispatch
Once you approve the prepared piece and the parcel enters carrier handling, tracking and delivery conditions are covered by the shipping pages.
Order with the configuration you want written down, not assumed.
The product name alone rarely settles every visible detail. If a particular version matters, make it part of the written order before payment. If you are deciding between two configurations, ask before the watch is prepared.
Confirm these points before you place an order.
- The reference and visible configuration match what you want to receive.
- The final amount and destination are clear.
- The payment route belongs to the current order conversation.
- Any special request is written into the order notes before preparation.
- You know that QC proof is reviewed before dispatch.