Buyer Questions, Answered Before They Become Problems
The questions below cover how orders are confirmed, how QC is used, what happens after dispatch, and where return or warranty rules begin and end.
Read the answer that matches the stage of your order.
A pre-order choice, a payment confirmation, a tracking question, and a return request need different information. This page gives the short answer, then points to the detailed page where the timing, evidence, or cost rule matters.
Short answers first, detailed rules where they matter.
How do I know what I am ordering?
Confirm the reference, visible configuration, destination, final amount, and any special request before payment. The How to Order page explains the record that should be settled first.
What does QC approval cover?
QC proof lets you compare the prepared watch with the agreed visible configuration before dispatch. It does not remove support for a wrong item, verified arrival damage, an undisclosed fault, or an eligible movement-related claim.
Can I use an old wallet address or bank instruction?
No. Payment instructions are assigned for the current order. A saved screenshot, previous beneficiary, or old wallet route should be confirmed again before money is sent.
When will tracking move?
Tracking can exist before the carrier shows its first useful scan. Preparation, packing, carrier handoff, and carrier network scans are separate stages. Read Order Tracking before treating an early scan gap as a lost parcel.
Who pays return shipping?
An approved non-quality return is sent back at the buyer expense. A confirmed wrong item, verified arrival damage, verified DOA concern, or approved in-warranty movement service uses the support route confirmed for that case. The returns page sets out the conditions.
Questions that should be answered before funds are sent.
Ask about the exact configuration, current availability, order total, destination, payment route, and any request that would change preparation. A vague message such as “send the best version” is not enough if the dial, bracelet, or size matters to you.
Special requests
Ask whether a request can be attached to the order before payment. A request sent after a watch is prepared may not be practical.
Payment proof
Keep the requested receipt, transaction hash, or transfer reference until support confirms it has matched the payment to the order.
Cancellation or change
Ask before the order is handed to the carrier. Once dispatch has started, the return policy applies instead of a pre-dispatch change request.
Questions that should be documented, not guessed at.
For a delivery or product concern, start with the order number, billing email, delivery date, and focused evidence. Keep the packaging until the received watch has been checked. If a movement issue is involved, a short video showing the behavior is more useful than a general description.
Arrival issue
Report visible damage, a wrong agreed configuration, or a watch that appears not to function on arrival within the stated 7-day window.
Non-quality return
Request approval within 7 days. The watch must remain unworn, unaltered, complete, and in returnable condition.
Warranty question
Movement-related concerns can be reviewed during the first year, subject to the exclusions in the policy.
If a question has a deadline or a cost consequence, use the detailed policy page.
The FAQ is a map, not a substitute for the rule that applies to your case. Return timing, evidence, shipping responsibility, and warranty exclusions are set out on the policy pages so the buyer can see the full position before taking action.
Choose the guide that matches what you need.
- Use How to Order for configuration, final price, and pre-payment questions.
- Use Payment Guidance before a crypto or wire transfer.
- Use Shipping Notes or Order Tracking after an order has moved toward dispatch.
- Use Returns and Warranty before sending anything back.